For those of you who have little or no experience of the virtual working concept please find below some commonly asked questions with their answers.  However if you are still unclear about anything and require further information please do not hesitate to contact Satellite Office Solutions and Myra Bastable will be more than happy to assist you in any way she can.

Table of Contents

How do I Contact You?

Do we Need to Meet?  Is Location of Relevance?

How Does the System Work?

What are your Hours of Business?

Is There a Limit to the Size of an Assignment?

What are My Guarantees?

On What Basis is Our Working Relationship Formed?

Are There any Hidden Costs?

Q. How do I Contact You?

A. Initial contact is usually made via telephone, fax or e mail (see Contact page).

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Q. Do we Need to Meet?  Is Location of Relevance?

A.  Because of the way that we operate (please see How Does the System Work?) it is not necessary to meet in person.  However if you are local to the Portsmouth area in the UK a mutually convenient appointment can be made to discuss your requirements.

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Q.  How Does the System Work?

A. Assignments are usually received via e mail, fax, telephone or post and can be written, dictated on to a cassette or digitally, or instructions given over the telephone.  The finished product is then returned in the format of your choice, i.e. on CD/diskette by post, electronically by e mail, as a paper copy either by post or fax, or in person if you are local.

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Q.  What are Your Hours of Business?

A. Satellite Office Solutions operates Monday to Friday between the hours of 9.00 a.m. and 5.00 p.m.  However by prior arrangement these hours can be extended to include the evenings and weekends.

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Q.  Is There a Limit to the Size of an Assignment?

A.  No.  Immaterial of how large or small an assignment (from a single letter to a Thesis) it will be given the same individual professional attention.

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Q.  What are My Guarantees?

A.  Assignments are carried out in complete confidence and a first class service is assured within agreed timescales.  In the unlikely event that you are not immediately 100% happy with the assignment, and it is the fault of Satellite Office Solutions, we will do the amendments free of charge.

Prior to any assignment you will be required to sign a contract and to avoid any misunderstandings, if necessary, complete a booking form detailing your exact requirements.

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Q.  On What Basis is Our Working Relationship Formed?

A.  We are self-employed individuals who contract our services and therefore cannot be considered an employee.  An invoice will be produced for all work carried out.

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Q.  Are There any Hidden Costs?

A. No.  Once a rate has been agreed you pay only for the work carried out and the precise time (up to the minute - using Trax Time) that an assignment takes.  Any additional costs such as materials will be priced separately.  With regard to a quotation, unless there are any amendments to the original instructions or unforeseen circumstances, the cost will be strictly adhered to.  

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